Terms & Conditions

• Guests must respect the peace and privacy of others, as well as the surrounding natural environment.
• Quiet hours are from 21:00 to 08:00.
• No loud music, disruptive parties, or excessive noise is permitted.

• A 50% deposit secures your booking and is non-refundable.
• The balance is due 1 month before arrival.
• Refunds and postponements are at the owners’ discretion, based on the ability to re-let the booking.
• Any refund or postponement incurs an R800 administration fee.

• 30–0 days before arrival: 100% cancellation fee of total booking.
• No shows: 100% cancellation fee applies.
• Premature departure: Full original booking is charged.
• Travel insurance is strongly recommended to cover unforeseen cancellations or travel changes.

• The Kamberg road from Rosetta has potholes and a 2km gravel stretch to Qambathi.
• A high-clearance vehicle is recommended (not suitable for sports or low vehicles).
• Please ensure you have sufficient fuel and a serviceable spare wheel.

• Smoking is not permitted indoors.
• Ashtrays are provided on the outside veranda. Please dispose of cigarettes responsibly.

• Guests enter and use the property at their own risk.
• Qambathi Mountain Lodge and its owners are not liable for loss, damage, injury, or death resulting from any cause whatsoever.
• Guests are responsible for damages caused by themselves, their children, or their pets (if applicable).

Check-In / Check-Out
Check-in from 14h00, check-out by 10h00. Please contact management for early or late check-in options.

Children
All ages welcome. Parents/guardians are responsible for supervising children at all times, especially outdoors.

Pets
Well-behaved dogs (max 2) allowed, subject to prior approval. Dogs must be leashed outside, house-trained, and not allowed on furniture or beds. Owners must clean up after pets and are liable for any damage caused. Pet fee per dog applies. Pets may not enter neighbouring farms or private property. Failure to adhere to the pet policy may result in cancellation of the booking without refund. No excess barking allowed.

Cleaning & Housekeeping
Daily housekeeping from 09:00. Inform the manager if you prefer privacy.

Breakages
A replacement fee applies to any broken or damaged items.

Babysitting
Babysitters are available. Please book in advance.

Access to the Lodge
The Homestead is a private space separate from the main Lodge. Homestead guests do not have access to the Lodge’s pool, bar, restaurant, or gardens. Meals or spa bookings may be arranged with the Manager subject to availability.

Check-In / Check-Out
Room check-in: from 14h00. Lunch check-in: from 12h00. Check-out: by 11h00. Early check-in and late check-out on request.

Children
The Lodge is an adults-only retreat (16+ only) to ensure a tranquil environment. Children allowed only if the Lodge is booked for exclusive/private hire.

Alcohol
The Lodge is fully licensed. Guests may not bring or consume their own alcohol in rooms or on the property. Corkage fees apply to any external alcohol.

Pets
Pets are not permitted at the Lodge. Service dogs are warmly welcomed.